Version: 1.0.0 | Published: 17 Sep 2025 | Updated: 0 days ago
Data on Written Complaints in the NHS
Dataset
Documentation
Description:
They consist of data collections for complaints about NHS Hospital and Community Health Services (secondary care) and complaints about primary care (GP and Dental) services.
Hospital and Community Health Services (HCHS) secondary care complaints are collected via the KO41a collection. From 2015-16 to 2021-22 these data were collected and published for quarterly reporting periods. From 2022-23 these data are collected and published on an annual basis.
Primary care (GP and Dental) complaints are also collected and published annually via the KO41b collection.
Spatial Coverage:
England
Data Use Limitations:
NO RESTRICTION
Coverage
Spatial
Geographical Levels:
- clinical commissioning groups
- region
Temporal
Start Date:
01 April 2004
Frequency:
ANNUAL
Access and Governance
Access
Jurisdiction:
England
Data Controller:
NHS England
Format and Standards
Languages:
ENGLISH
Data Format:
- Unstructured text
- Database
Additional Information Governance
Personal Data:
No
Confidentiality Risk:
Low risk
Availability Risk:
Low risk
Integrity Risk:
Low risk
Origin
Name:
Data Catalogue